Leave your email address &

Charlie will let you know if he has any news.

*No worries, Charlie doesn’t like spam either.

Céline Laridon

Wenduinesteenweg 57

8421 De Haan

Faq

Privacy policy

General terms and conditions

Faq

About Love Charlie

 

What's the difference between a Love Charlie and a regular hat?
Each Love Charlie combines style and comfort to meet all the needs of women who are temporarily or permanently bald due to alopecia, chemotherapy or any other reason. The Love Charlies extend down the back of the head and fit nicely around the face, so you won't notice your bald head. Because of the volume in the fabric at the front, the hat doesn't fall flat on the head either. In addition, your ears are covered under the hat, which is nice and warm and gives a nice effect.

Sizing table

 

What sizes are available?

The hats come in one size and fit nicely on each head circumference.

Are there also children's sizes?
Girls with a normal head circumference will also easily fit in a Love Charlie from about 8 years of age. There is a chance that one day we'll also create a line for children. Do you want to stay informed about this? Be sure to subscribe to the Love Charlie newsletter or follow us on Instagram.

Washing instructions
 

Can I wash my Love Charlie?

Always check the washing instructions in your Charlie.

Just like your silk blouses or cashmere pullovers, Love Charlie also needs a touch of love: you should opt for hand washing as much as possible. Do you want to put your Charlie in the washing machine? Then choose a 'delicate wash' program and wash your Charlie at a maximum of 30°C. Preferably put your Charlie in a washing bag.

Tip: You can wear the Basic Charlie under your other Charlie and you can wash it frequently at 30°C. This way your fancy Love Charlie will stay beautiful for a long time. Be sure to read the label too!

Can I put my Love Charlie in the dryer?
Charlie doesn't love tumble drying. Don't dry your Charlie in the dryer, but on a clothes rack or in a drying net.

Ordering

 

How can I place my order?
You can shop for your Love Charlie online through our webstore. Choose your Charlie, fill your shopping cart and follow the steps to fill in your shipping and invoicing details and pay online.

Gift voucher

Can I buy a gift voucher from Love Charlie?

Sure! A Love Charlie gift voucher offers several advantages: no decision-making stress for the donor, and a wide selection for the recipient!

Information for the donor

Do you want to surprise your sister, mom, girlfriend, cousin... with a Love Charlie but you've got no idea which Charlie she'd prefer the most? Then you can choose a gift voucher from Love Charlie.

How can I order a gift voucher?

1/ Fill in the form on the Love Charlie website.

2/ Transfer the amount of your choice to Love Charlie's account number BE54 7380 3190 1197 with the message "GIFT VOUCHER + name of the recipient".

3/ As soon as we've received your payment, Charlie will send the gift voucher by post in a pretty package that fits in every mailbox!

PS: A gift is always a little box of happiness that you may prefer to give yourself. Can't get your gift to its destination on time? Then you can also choose to receive the gift voucher by e-mail.

INFORMATION FOR THE RECIPIENT

Got a gift voucher for Love Charlie? Yes, let the shopping fun begin!

How can I use my gift voucher?

1/ Your gift voucher contains a unique code. Don't lose it.

2/ Check out all the Charlies in our webshop and add your favourite Charlie to your shopping cart.

3/ Go to your shopping cart and open the box "enter promotion code". Fill in the unique code. Attention: you can only use the code once, so use up your voucher immediately.

What if I don't really like my new Charlie?

No problem, you can return your package in its original packaging and your unique code will be reactivated. Find out more in the FAQ how to register a return.

The webstore isn't active: why is this?


If Love Charlie is at an event, the webstore will be put on hold for a while. This way we don't run the risk that a certain Charlie will be sold during the event and bought in the webstore at the same time. There's a good reason for this. Love Charlie is the baby of just one person, Céline. She works with a lot of love and passion but is still in full start-up mode. Of course, in the long run the aim is for the webstore to be available 24/7. In the meanwhile, Charlie loves to thank you for your patience.

Can I find Love Charlie in the shops?


Love Charlie is the brainchild of Céline Laridon, who designs, creates and manages Love Charlie from her own experience. The quality of the individual hat will always come first and must always meet all the needs of the bald woman. That's why Céline thinks it's important that every hat and every package goes through her hands. No intermediaries and associated extra costs, but honest advice and optimal quality. Just the way Charlie loves it.

Can I try on Love Charlie?
Would you like to try out your Love Charlie first? Love Charlie tours regularly at various events. We also regularly have a pop-up day in Bruges. Keep an eye on our news page and subscribe to the Love Charlie newsletter to stay informed about upcoming events.

Didn't find what you were looking for?

Feel free to contact us at hello@lovecharlie.be!

Collaboration
 

Can I invite Love Charlie to my shop or to an event?
Charlie would love to pass by! Love Charlie will gladly come to your event to complete your customers' outfit - bald or not - with a matching Charlie, for example for a special occasion or simply because a hat becomes an indispensable accessory in case of illness. Céline always comes along personally with the Love Charlies and adapts - just like Charlie - to the style of your shop or event. This way, your customers always enjoy the approach that they're familiar with in your shop. Would you like to work together? Send an email to hello@lovecharlie.be and we'll get back to you!

Payment

What payment methods are available at Love Charlie?

Love Charlie only works with prepayment via an electronic payment system. All transactions are fully protected and take place directly between you and the payment system. Your personal details are completely safe! Would you like to know more about the protection of your privacy?

Then read our privacy policy.

Will I receive a receipt?

After you have made your payment, you will receive an automatic confirmation in your mailbox. Didn't receive an email? Then you can assume that your order and payment did not go through. If you are not sure if your order was successful, please contact us at hello@lovecharlie.be and we'll be happy to sort it out for you!

What if I want an invoice?

Send us an email with the details of your order together with your billing information.

We'll send you the invoice by email.
 

Shipping and delivery

 

How will my Love Charlie be sent?

We'll send your Love Charlie well-packaged via bpost or another parcel service, depending on the destination. You can follow your Love Charlie's journey via the track and trace code - which you'll receive by email.

Where does Love Charlie deliver to?

Love Charlie is everywhere!

What is the delivery timeframe?
 

We have all our Love Charlies in stock, so we can deliver quickly after receipt of your payment:
 

  • Belgium: 2 to 4 working days

  • Netherlands and Luxembourg: 2 to 5 working days

  • France, Germany and United Kingdom: 3 to 6 working days

  • Other countries: 4 to 8 working days
     

What are the shipping costs?
 

Belgium, the Netherlands and Luxembourg: €4.95
France, Germany and United Kingdom: €8.95
Other countries: €30

Free shipping from:
Belgium: from €125

Netherlands and Luxembourg: from €150

France, Germany and United Kingdom: €175
 

Can I pick up my Love Charlie myself?

We'll be happy to deliver to your home or work, but it's not possible to pick up your Love Charlie yourself.

Does the parcel fit in a mailbox?
Charlie ain't a plastic fan, so we pack all Love Charlies in a cardboard box. Unfortunately, it doesn't fit in a standard mailbox but it is completely #futureproof.

Can I have Love Charlie shipped in a gift box?

Do you want to make someone happy with a Love Charlie? Let us know in the comments box of the check-out of your shopping cart and we'll be happy to make it into a nice gift!

 

Returns
 

Can I return my order?
Is the color or fabric not what you had expected? Then you can return your Love Charlie unworn and in its original packaging within fourteen days after delivery. The refund is automatic once we've received the package.

Send us an email to register your return

hello@lovecharlie.be

Send your package (at your own expense) to

LOVE CHARLIE

Wenduinesteenweg 57

B- 8421 De Haan

Belgium