General terms and conditions
Love Charlie is part of
8421 De Haan (Belgium)
VAT no. 0832.058.080
Article 1: General provisions
The e-commerce website of Love Charlie is a BVBA (private limited company) with registered office at Wenduinesteenweg 57, 8421 De Haan, VAT no. 0832.058.080, which enables its customers to purchase the products from its webstore online.
These General Terms and Conditions apply to any order placed by a visitor to this e-commerce website. When placing an order through the web shop of www.lovecharlie.be the Customer must explicitly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the Client are excluded, unless they have been explicitly accepted by Love Charlie in advance, and in writing.
Article 2: Price
All prices are expressed in EURO, always including VAT and all other taxes or duties (excluding handling and shipping costs) to be borne by the Customer.
If delivery, reservation or administrative costs are charged, this will be mentioned separately.
The price indication refers exclusively to the articles as described verbatim. The accompanying pictures are meant to be decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind Love Charlie. Love Charlie is only bound to an obligation of means as far as the correctness and completeness of the offered information is concerned. Love Charlie is in no case liable in case of manifest material errors, typographical or printing errors.
When the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service department in advance.
The offer is always valid while stocks last and can be adjusted or withdrawn by Love Charlie at any time. Love Charlie cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly mentioned in the offer.
Article 4: Online purchases
The Customer can choose between the following payment methods
via credit card
Love Charlie has the right to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
Love Charlie strives to make the purchased items (if in stock) ready for shipment within 2-3 working days after receipt of the complete amount of the order. Packages are sent uninsured by Bpost, at the risk of the customer and in accordance with the applicable delivery times. These deadlines are not binding. A delay may not lead to the cancellation of the purchase or to the payment of compensation to the customer.
Orders are not processed on weekends and holidays, and there are no deliveries on Saturdays.
-Orders are shipped with Bpost
Please ensure that the delivery address is correctly written and that there is always someone available to receive the package you have ordered at the delivery address (signature is required on delivery) - if you know you are not at home, please select a pickup point as delivery address. We are not responsible for any loss or damage to goods once they have been delivered in accordance with the standard procedure. A usable delivery address is an address where someone is present for the signing, on receipt of the order (not necessary for orders that can be placed in the mailbox, in the Netherlands and Belgium) and is most advisable. If the address is incorrect and the package is returned, the customer must pay the new shipping costs (€6.50 for Belgium and €8.50 for the Netherlands).
-If necessary, choose a delivery at your work address or preferably at a pick-up point in your area.
Items ordered through this webstore will be delivered in:
Shipping costs for orders = €4.95
Free shipping from €125
Delivery time: 2-4 working days.
Netherlands & Luxembourg:
Shipping costs for orders = €4.95
Free shipping from €150
Delivery time: 2-5 working days.
France, Germany & UK:
Shipping costs for orders = €8.95
Free shipping from €175
Delivery time: 3-6 working days
The rest of the world:
Shipping costs for orders = €30
Delivery time: 4-8 days
Unless otherwise agreed or explicitly stated otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.
Any visible damage and/or quality deficiency of an article or other shortcoming in the delivery must be reported by the Customer immediately to email@example.com within 2 days.
The risk of loss or damage shall pass to the Customer as soon as they ( or a third party designated by them, other than the carrier) have acquired physical possession of the goods. However, the risk shall pass to the Customer upon delivery to the carrier if the Customer's carrier has been instructed by the Customer to transport the goods and this choice has not been offered by www.lovecharlie.be.
Article 6: Retention of title
The delivered articles remain the exclusive property of until the time of full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of the retention of title, e.g. to any party that might seize articles that have not yet been paid for in full.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from www.lovecharlie.be.
The Client has the right to revoke the agreement within a period of 14 calendar days without giving reasons.
Please notify us if you wish to cancel your purchase before returning the good(s) to us. There is no claim to a refund if the product has been used, the packaging has been damaged or written on or the order has been opened and/or has not been returned in the original packaging.
The direct costs of returning the goods shall be borne by the Customer.
The Customer is requested to return the items in their original condition and packaging, i.e. without traces of make-up or hair, perfume or cigarette smell, not washed, without damage or other defect). If the returned product is somehow depreciated in value, Love Charlie reserves the right to hold the Client liable and to claim damages for any depreciation of the goods resulting from the use of the goods by the Client that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
All returned items are carefully examined. The starting point here is that the consumer may only inspect the item as they would be allowed to do in a shop. Returned items may be fitted but must not have been used. If an article has been devalued by the use of the Customer, this will be charged to the Customer.
If the Customer cancels the agreement, Love Charlie will refund all payments received from the Customer up to that moment, excluding the standard delivery costs, to the Customer within a maximum of 14 calendar days after Love Charlie has been informed of the decision of the Customer to cancel the agreement. In the case of sales agreements, Love Charlie can delay the refund until it has received all goods back, or until the Customer has proven that they have returned the goods, whichever time is the earliest.
Possible extra costs as a result of the Customer's choice of a different method of delivery than the cheapest standard delivery offered by Love Charlie will not be refunded.
Love Charlie will reimburse the Customer with the same means of payment as with which the Customer carried out the original transaction, unless the Customer has explicitly agreed otherwise; in any case the Customer will not be charged any costs for such reimbursement.
Article 8: Warranty
By virtue of the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
In order to invoke the guarantee, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact the Love Charlie customer service and return the item to Love Charlie at their own expense.
If your parcel has arrived damaged, you must report this within 2 days via , with attached pictures.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the user instructions or manual, modifications or alterations to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 14 days following the date of purchase, or delivery as the case may be, are deemed not to be hidden defects, unless the Customer can prove otherwise.
Article 9: Customer service
Love Charlie's customer service can be reached via email at firstname.lastname@example.org. Any complaints can be addressed to this address.
Article 10: Force majeure
Love Charlie can never be held responsible for the partial or total non-compliance with its obligations as a result of force majeure. Force majeure can be (but is not limited to): fire, storm or emergency, flood, war, attacks, strikes, lock-out, interruptions of the postal services and/or means of communication, etc.
Article 11: Privacy
The data controller, Love Charlie, complies with the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.
Ordering on Love Charlie automatically means that you allow us to use your personal data for all aspects of customer management: administration, order management, deliveries, marketing and advertising.
Love Charlie will never share this information with third parties. You can also request access to these data at any time or ask for them to be changed or deleted. Also, if you don't want to receive emails from us anymore, you can have yourself deleted from our database of addresses. Simply send a message to email@example.com.
We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping their login details confidential and for the use of their password. Your password is stored in encrypted form, so Love Charlie does not have access to your password.
Love Charlie keeps online (anonymous) visitor statistics in order to be able to see which pages of the internet site are visited and to what extent.
If you have any questions about this privacy statement, you can contact us via firstname.lastname@example.org.
During a visit to the site, 'cookies' may be placed on the hard disk of your computer. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, as a cookie can only identify a machine.
'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally. For example, these may be settings made by the user during previous visits to the site, or a pre-filled form containing data that the user has entered during previous visits.
'Third Party cookies' are cookies that do not originate from the website itself, but do originate from third parties, e.g. an existing marketing or advertising plug-in. For example, they may be cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission - this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website, however.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard disk. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you may not be able to use certain applications.
Article 13: Infringement of validity - non renunciation
If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality or applicability of the other provisions.
Love Charlie's failure at any time to enforce any of the rights listed in these Terms and Conditions, or to exercise any right hereunder, will never be seen as a renunciation of such a provision and will never affect the validity of these rights.
Article 14: Amendment of terms and conditions
These conditions are supplemented by other conditions that are explicitly referred to, and the general conditions of sale of Love Charlie. In the event of any contradiction, these Terms and Conditions prevail.
Article 15: Property rights and copyright
The customer must observe all intellectual and industrial property rights on the articles provided by Love Charlie. Nothing on this website may be stored, used or linked without the written permission of Love Charlie.
Article 16: Applicable law – Disputes
All disputes related to or arising from (the use of) the website shall be exclusively subject to Belgian law. The Belgian courts have the exclusive jurisdiction to act in these disputes. The use of this website is not permitted in countries where all of the present provisions, including this paragraph, do not apply. A printed version of these General Terms and Conditions of Use and of any warning issued in electronic form shall be accepted in any judicial or administrative proceedings arising out of or in connection with these General Terms and Conditions of Use, in the same manner and under the same conditions as other documents and commercial registers that have been created and kept in printed form. All rights not expressly granted in this document are reserved.